Because most casinos are open twenty-four hours a day, shifts are staggered, and agents can expect to work some nights, weekends, and holidays. Surveillance workers must remain alert throughout their shifts. If they work behind a bank of monitors controlling several cameras in a casino, they may experience eyestrain. American Gaming Association Thirteenth St.
According to the U. Casinos usually provide full-time workers with benefits that include health insurance, retirement plans, vacation time, paid sick days, and extra pay for working on holidays. Education and Training Requirements Gaming surveillance officers and investigators need some training beyond high school.
Getting the Job Individuals interested in work as gaming surveillance officers should contact the personnel offices of casinos and local and state gaming agencies directly for information on openings. Advancement Possibilities and Employment Outlook Employment of gaming surveillance officers and investigators is expected to grow as fast as the average for all occupations through Working Conditions Like most gaming workers, surveillance officers work eight-hour shifts five days a week, although they are often on call in case of emergencies.
Some security guards are armed. A security guards responsibilities vary from one employer to another. In retail stores, guards protect people, merchandise, money, and equipment.
They may work with undercover store detectives to prevent theft by customers and employees, detain shoplifting suspects until the police arrive, and patrol parking lots. In offices and factories, security guards protect workers and equipment and check the credentials of people and vehicles entering and leaving the premises. Security guards work in many other environments, because they work wherever people and assets need to be protected.
This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. Telecommunications - Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
Law and Government - Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process. Communications and Media - Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media. Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. Attention to Detail - Job requires being careful about detail and thorough in completing work tasks. Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high stress situations.
Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations. Self Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations. Concern for Others - Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
Analytical Thinking - Job requires analyzing information and using logic to address work-related issues and problems.
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